Overview

To design a mobile app for McKinley that offers an intuitive, efficient, and user-centered solution for scheduling and managing appointments, resulting in improved user satisfaction, streamlined appointment processes, and increased client engagement.

User Interview Outcomes

Usability Challenges
Users find the website hard to use due to various issues, such as difficulty in navigating to certain pages and making appointments.

Complex Appointment Process
Users face challenges in making appointments, especially for initial services, as they have to call instead of making appointments online.

Lack of Online Appointment System
The absence of an online appointment system is inconvenient for users who prefer to schedule appointments without the need for phone calls.

Information Retrieval Challenges
The abundance of information makes it challenging to find specific information quickly.

Personas

User Flow

Low Fidelity Prototype

Mid Fidelity Prototype

High Fidelity Prototype

Final Design